IND SMS Banking 

Although  the penetration of browser based mobile banking solutions shows an exponential growth, retail banks shouldn’t forget about the SMS channel. SMS banking is less sophisticated than the latest fancy mobile services but it is available for all mobile users. Besides SMS banking doesn’t assume any special internet or mobile  usage experience from the user so the bank can reach all  clients regardless of  their digital literacy.

IND SMS Banking is an SMS-based banking  solution which provides banking services for customers via short, easy-to-remember SMS messages as well as notifications and alerts. The IND SMS Banking was designed to modularly extend the IND Banking Front-Office product and is an ideal solution to reach out to customers who are less internet savvy and prefer to use simple, easy SMS messages to carry out transactions and communicate with the bank.


Features:

  • Push’ messages alerts, notifications sent to customers on specified events using templates;
  • Customers can send configurable commands, ‘Pull’ messages to request banking services and account enquiries;
  • Micro SMS Profile site to allow customers to set preferences for the service (can be integrated with IND or any 3rd party Internet bank);
  • Browser-based administration site to manage and segment customers and send out individual or bulk messages;
  • Functionality to carry out sales and marketing campaigns via SMS;

Multilingual support

Benefits:

  • Expand customer reach via easy-to-use SMS;
  • Increase sales with two-way marketing campaigns where customers and non-customers can respond to offers via SMS;
  • Reduce operating costs from branches, contact centre and IVR

Direct message setup


Functions:
  • Account transaction notifications
  • Mass marketing SMS
  • Alerts on card transactions and other channel activities
  • Account and term deposit enquiries
  • Mobile Top-up
  • Utility bill payments
 

Alert setting

 
Alert reporting

 
Create campaign

 

Prospect view

 

IND SMS Banking uses the IND Banking Front-Office framework which enables easy integration with back-office systems and quick customization.